Reply To: ba on board customer service lacking

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Since when has BA had First Class to Bangkok? Not since 2013/14? Before then? How long has BA flown from Heathrow to London?
Isn’t OW Gold equivalent to BA Silver? If there were indeed lots of complaints, and you are equivalent to BA Silver and I assume travelling in Economy, then it’s quite right the CSM prioritises the OW Emerald/BA Golds/”First Class” pax who are complaining above you. I find it hard to believe any member of crew would actually give the “just finished my dinner” excuse to any reasonable request from pax. And the number of factual and other errors lead me to believe there may be a language barrier at play here.

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