Reply To: BA Miffed FleetBack to Forum
I’m with FDOS_UK on this one.
Many seem untrained and lacking maturity.
Many seem embarrassed by the “enhancements” they are expected to deliver.
Many seem unhappy with their employer and appear to be trying to “get back” at them by being off with the customers.
This leaves what seems to be a smallish number who love their job and enjoy giving good service, and these are the ones who become a kind of benchmark prompting the “if only there were more like him/her” comments.