Reply To: BA Miffed FleetBack to Forum
Cutting costs if it results in greatr loss of revenue and goodwill is a false economy, that’s what BA have achieved.
I used to have breakfast frequently at a particular cafe, quality and service were superb, and it was always full. New management went on a ‘cost cutting’ campaign, reduced the quality of the components, used cheap bacon and sausages, nasty bottled orange juice, reduced the quality and number of waiters. It quickly lost most of its customers and after a few months closed down.
BA won’t close down, that’s the only difference.