Reply To: British Airways Global System Outage

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Hot Off The Press. Willie Walsh has now described the outage as , wait for it, “efficiency not cost cutting”. With a compensation bill in the range of GBP100-150 million WW has created a new definition of efficiency. He also says that the “criticism of the company has been unfair”. As this is the 5th IT failure in 18 months I can only assume his favourite movie is “La La Land”. Completely out of touch and not a word of thanks to BA staff in the front line who took the brunt of passenger anger – again!!….and let’s not forget Alex Cruz did a good job – well that’s ok then. I wonder what the boards reaction will be when the review report comes out. Does anyone know which company has been engaged to conduct the review or is it internal?

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