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@TominScotland I had very similar from the CSM on the BA15 while sat on the ground in SIN waiting to go to SYD a couple of weeks ago. Could see him work his way down the cabin saying hello to the golds (I was in 2nd last row of Y so had plenty of time to watch), got to us, did his spiel which was quite pleasant & natural, then said he hoped we didn’t have too many bags as he’d found 2 seats for us in WTP. Likewise the cabins weren’t full, maybe 60% or so.

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