Reply To: BA Miffed Fleet

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summerfly
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Totally agree with FDOS. I’m always relieved when I get to fly with legacy crews (though low morale is evident with them too). Mixed fleet are mostly very young & inexperienced, and it always seems like they just started flying a few weeks ago, despite them being recruited since 2010. Must be an extremely high turnover. BA mostly likely worked out that it’s cheaper in the short term to pay minimum wage and keep continuously recruiting new crews, instead of focusing on staff development & retention. This was very shortsighted & has inevitably lead to very poor service, regardless of travel class.

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