Reply To: United Polaris business on a 767

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It’s true I experienced the new soft product but not the hard product, which appears to be available on their 777-300s. However I was confused as my old 767 seemed to have been fully refurbished, so I assumed I was getting the new seats. It is a marketing mistake to sell seats as Polaris that are not Polaris. It makes customers think they’ve experienced it, conclude it’s nothing special and not give United a second chance.

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