Reply To: British Airways Global System Outage

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Tom Otley

BA orders inquiry into bank holiday computer fiasco

From The Times (subscription required).

“British Airways has ordered an independent inquiry into the computer chaos that stranded tens of thousands of passengers over the bank holiday weekend and could cost the airline £150 million.

Willie Walsh, chief executive of IAG, BA’s parent company, said that he had commissioned a study to look into the shutdown of a data centre that knocked out IT systems and left 75,000 travellers with no or delayed flights. It is believed that the mistakes of an engineer may have caused a “power surge” which brought down the airline’s networks….”

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