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It’s difficult to comment on the specifics without reading the article, but as SimonS1 says, maybe they were hoping for an endorsement to avoid London (e.g. via FRA). Much better to avoid a place suffering from the aftermath of a problem.
To drive from Seattle to Portland is not trivial, it is about the same length as London to Sheffield.
On a point of order, who told the pax to speak to the BA staff in Portland? Surely they should have known better and the newspaper is just reporting the facts?
There is a poorly run company here, but it is not the newspaper.