Reply To: BA Outsourced UK Call Centres

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I did some work for Capita a few years ago.

I can only say that BA’s involvement with them will drag BA further down than their current levels.

Not only were they nasty people, but it’s one of a very few contracts that I’ve done in the last 15 or 20 years which I can remember distinctly because they were so unpleasant and incompetent.

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