Reply To: BA Outsourced UK Call Centres

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A few days ago I called the number on the back of my silver card and eventually spoke to someone in India who didn’t know what Avios was! I’m really not kidding, even after I spelt it out with A for Airmiles.. he just kept replying ‘is this for a hotel, holiday or flight booking?’

I agree with some of the above posts, that it doesn’t matter so much where the call centre is or what nationality the call handlers are as long as their English is very good and they are trained to a level that enables them to efficiently solve customer queries.

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