Reply To: British Airways Global System Outage

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You are entitled to €600 compensation under EU261/2004, as your journey was >3500 km, it works on the end to end journey, not point to point, assuming that your journey was covered by one ticket. If you purchased two separate tickets then you are only covered for the segment on which the delay occurred as each ticket is a separate contract.

There has been some discussion as to whether they will refund the cost of transportation which you purchased of your own accord. I don’t know the answer to that one. I suspect they will pay the hotac and meals etc, as long as they deem them to be ‘reasonable’. What is reasonable? How long is a piece of string?

Good luck.

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