Reply To: British Airways Global System Outage

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I finally have the time to post my experience and request a few suggestions from the learned folks on this forum.

Firstly, the executive summary: I was travelling from LAS to GVA in Business Class via LHR but was obviously stranded in the latter. Writing off the possibility of getting a flight on BA, I managed to secure a seat on another airline two days later.

The first clue that something was amiss was the crowd of people in the lounge watching BBC (not BA) informing us of the cancellations. Eventually, a PA announcement informed people to head to a gate where they will be processed (does this mean re-booking or simply to leave the airport?). There were a few BA people running around informing people of what they should do – both verbally but also with paperwork explaining the situation and compensation entitlement but generally speaking, people were not sure what to do depending on their situation (i.e. should I stay and re-book or simply to leave the airport?). Over the course of 3 hours of queuing in the airport, I heard 3-4 PA announcements: not good enough. I would have preferred PA-Spam!

Anyway, I have some questions:
– Will I only receive the official EU compensation of EUR 250? Or will I receive the full compensation as itemised in my claim? The latter includes two nights of accommodation and meals which is almost double the EU allowance.
– BA have already agreed to refund my LHR – GVA portion (didn’t tell me how much) but will they pay for my flight on the other airline?
– Will my Silver membership be extended two years from now? Or when my current membership ends (i.e. nearly one year from now)?

Thanks all

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