Reply To: First time with Ryanair – Will be the last

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Most firms/businesses, Ryan included, can offer a decent service for the money paid. The problem for me is how businesses and firms deal with problems that arise from time to time.

I would have no confidence of having a satisfactory customer experience with Ryan, if things went wrong. I had a problem with BA a couple of weeks ago, which was caused by not having a connecting ticket. All it took was a discussion, in a professional tone and the problem was resolved within a few minutes.

I think Ryan have created their own problems with their inflexible and inability to think on their feet, attitude.

Yes, arrive 3 hours before flight
Yes, other passengers aren’t flying so queues are small
Yes, you are not travelling with too much hand baggage
Yes, you are prepared to follow “orders”
Yes, you are happy to depart and arrive at some very obscure “city” airports
Yes, you are happy to be squashed in and not able to move to a free / empty row
Yes, you are happy to feel as if you are in a store with crew trying to sell you anything and everything
Yes, you are happy to have to endure loads of cabin announcements

… then Ryan Air is the perfect airline for you

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