Reply To: British Airways Global System OutageBack to Forum
.and yet another report which says there was indeed a power cut but the “contract engineer” booted up the system to quickly when power was restored!!. That is so unbelievable it is akin to a surgeon starting an operation before ascertaining the patient was indeed fully under. All customers want is an open and transparent answer, however frustrating but of course the lawyers will not allow that and insurance companies are waiting for a “wrong comment” to deny any payment to BA.
It is plausible that there could have been a power interruption and then the equipment was restarted out of sequence (if that is what ‘too quickly’ means).
I reckon there will have been a few chain linked events resulting in the outage, but we’ll probably never hear exactly what happened.