Reply To: British Airways Global System Outage

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No matter what happened last weekend Mr Cruz will most likely prepare the airline for innovation that makes the organization more lean than it already is. It will take organizational complexity out of BA, but also will most likely enhance the reliance on complex IT systems.
Customers and suppliers will most likely be pushed onto the Internet even more to deal with the airline. Face to face contact with BA will be minimized to on-board personnel as much as possible.
Employees will be squeezed out as much as possible in order to generate higher and higher shareholder value at the IAG level.
The same will probably be true for all the other labels like Vueling, Iberia, Aer Lingus, etc.

You just have to read some books on an MBA level study and business process innovation and figure out what is to come.

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