Reply To: British Airways failure – compensationBack to Forum
FDOS, you are absolutely correct. Any UPS system is designed to handle short interruptions of power and filter out any spikes and surges on the grid. If anything like this had happened it is likely that it would have affected a lot more companies in the vicinity. If so, I’m sure the press would have picked up on that.
Spikes and surges on the open grid are much more common than almost anyone recognizes and most buildings and appliances have some sort of protection against this build in. When these events happen almost no one recognizes them or is affected by it.
So it seems more like a local problem with the data center infrastructure. And what happened within the walls of that building is still a mystery.
I would expect BA to use a Tier V or VI data center operation where two identical data centers are used for redundancy purposes with a safe geographical distance in between them. For some reason this obviously has failed.
Any professional organization in the IT outsourcing business has (or, better, has to have) a contingency plan and a tested business continuation plan. The same should be true for the customer and those plans need to be coordinated. Especially in cases where the customer, in this case BA, is so dependent on IT systems.
One thing is for sure now: IT is now as high on the agenda of the BA board as it can be. And not only at BA, at any large corporation.