Reply To: British Airways Global System Outage

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Interesting response.

EC261/2004 Article 5.3 states

An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

The words in bold will challenge BA, if they are seeking a reason not to pay compensation for cancellation.

It could make for a very interesting class action, if they do decide not to pay.

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