Reply To: British Airways Global System Outage

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I would like to think that the above letter is simply badly worded, as seems to be the case with most of their comms, so as to allow them ‘wriggle room’.

I had a chat yesterday to a friend who is a top corporate lawyer, and whose family were caught up in this. Whilst he was not fully cognisant of EU261/2004 and its ramifications, after I’d given him a rundown of how it works he seems to think that they have minimal/negligible chance of avoiding paying in full to anyone whose delays fall within the parameters defined.

It is worth pointing out that whilst the definitions of the journey and compensation due according to the length of the journey apply end to end (including connections) rather than point to point, they will not apply where separate tickets were purchased.

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