Reply To: British Airways Global System OutageBack to Forum
It seems to me like they are looking for a reason not to pay out????
Thanks for your recent email about your claim for EU compensation due to the disruption to your flight on 27 May.
As you are probably aware, a major IT system failure impacted our operation globally on Saturday 27 May. We are currently carrying out a full investigation into the reasons behind this power failure and don’t underestimate the frustration the cancellation to your flight will have caused.
We take our requirements under EU261 regulations very seriously. To be able to assess whether your flight is eligible or not, we need to complete a full investigation. We ask that you please bear with us until our investigation is carried out and we can respond to you. As you can imagine, this level of disruption means it will take us longer than normal to respond to all of our customers, but we truly appreciate your patience during this time.
Thanks again for taking the time to get in touch with us. We’ll be in contact with you in due course. If you have any other questions, please use the blue link below to reply to me directly.