Reply To: British Airways failure – compensationBack to Forum
I fail to see how they can claim exceptional circumstances as it had happened before and was foreseeable. It was not outwith their control since they contracted the service provider who provided, or in this case failed to provide, the service. If the cause turns out be the claimed ‘power outage’ then their contractor is negligent in not having ensured the robustness of the power supply.
Not just that, but if they refuse to pay compensation, they will have numerous ‘class action’ claims against them, not to mention the loss of the goodwill,if any, that they might have. It may well cost them more if they refuse to pay claims than if they pay them and walk off with their tails between their legs, and hopefully with Señor Cruz shipped back to Spain….