Reply To: British Airways Global System Outage

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The Italian lady threating to call the police over a passenger inquiry, sits alongside the gate agent I reported about a few weeks ago in FRA, who due to his total incompetence, decided passengers no longer need ID checks when boarding at the gate (I have since learned that latter agent has now been sacked).

If BA continue to outsource staff & services, to third party companies, these incidents will only continue to worse and potentially more serious.

Yes airlines need to be competitive, but they also need to be provide a high level professional service, which just does not happen with outsourced and cheap employees and services.

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