Reply To: BA and EU 261 againBack to Forum
Extraordinary circumstances are generally meant to cover events which are beyond the airline’s control. An air traffic controller’s strike would fall under this description. But a strike by the airline’s own staff wouldn’t. If BA can’t effectively manage their internal staff relations – that’s not their customer’s fault.
I’d respond to BA on this basis. See how far you can run it without using a Claims agency as they take a large cut from experience.