Reply To: Where BA First class has gone?

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Recent First Class flight we were on from Barbados was shockingly terrible. Unbelievable poor service, other passenger with broken seat, IFE not working (“it shouldn’t do that – we don’t have an engineer on board, so we can’t fix it until we Gatwick” – you don’t say), and they didn’t know how to set a table! See picture: that’s the side plate with cutlery around it from when the table was first “laid”. No greeting, just name pointed to on on piece of paper with question – “is that you?” Cabin was full, another couple’s daughter was in Club. They are asked would it be OK if their daughter dined with them in First? Answer was, absolutely not! Crew only let her dine in First if one of the couple forewent a meal, so the husband had some cheese and a packet of crisps!

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