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Friend of mine works as cabin Crewe at BA. Recently getting fed up with all the cuts and had a very difficult passanger. He snapped snd said “I know it’s not [email protected]@@ing good enough here is the CEOs email address. This is a true story.

Sweet. Deserves to be dismissed instantly for gross misconduct.

Agreed. Email is so impersonal. Should have given the mobile number instead. Now THAT would have been customer service.