Reply To: BA squeezing two more rows into short-haul aircraft.Back to Forum
I think we have to realise that whilst Snr Cruz and Willie Walsh are at BAs helm, then the Vueling business model is their ideal world. When the BA standards hit rock bottom in the near future the flying world will tell them to leave.
Only then will things start to improve again and the UK can, again, be proud of its national carrier.
It happened with Swiss and it will happen here when BA realises that it must start a new “Customer First” programme.