Reply To: Qantas at LHR – Choice of lounge?

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TheRealBabushka
Participant

Having already done 15 sectors on BA this year and not once been greeted by name, how come QF can pull out all the stops even if I was seated in Y class. So telling.

Short answer (in my opinion): Scale.

Qantas’ operations is not nearly as big as BA’s. With less scale, delivery can be customised more easily and consistency managed.

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