Reply To: Qantas at LHR – Choice of lounge?Back to Forum
Having already done 15 sectors on BA this year and not once been greeted by name, how come QF can pull out all the stops even if I was seated in Y class. So telling.
Short answer (in my opinion): Scale.
Qantas’ operations is not nearly as big as BA’s. With less scale, delivery can be customised more easily and consistency managed.