See below a posting I put on last week, in response to Peter noticing BA had cancelled his flight.
Again not sure if this is related to what you guys are experiencing. i
• Morning Peter
Not sure if this is related to your issue, but just in case
My corporate booking website had a warning to advise of ongoing issues with BA booking…….
“Unfortunately there is a known system issue with British Airways resulting in some domestic bookings to be automatically and inaccurately cancelled”
If I notice my flight is cancelled I have to contact my booking company direct
Thanks Canucklad, I think this must be the same error.
It crosses my mind that there could be some difficult conversations from this error, in the event anyone took the cancellation message on MMB as being genuine and made other arrangements or cancelled their trip.
If Amhad or IanfromHKG are around, I would be fascinated to learn what the legal position was. Normally if party A expresses a wish (via a cancellation note on the booking) to cancel the contract and party B agrees, then the contract is no longer valid or binding.
Can party A say it was a mistake in good faith and the contract endures? How could the customer reasonably know it was a mistake?