Reply To: BA squeezing two more rows into short-haul aircraft.Back to Forum
@openfly – I think BA management know passengers are not and will not walk with their feet, otherwise they would have done so by now.
BA thrives, because of Heathrow, Gatwick, membership in oneworld, excellent connections, prices in real terms lower today than 10 years ago and avios and despite what many think, BA is a respectable brand.
Yes I could write a far longer list of BA’s failures & in some cases degrading way they treat their customers, starting with even more reduced seat pitch, as your thread details… but the bottom line is, loadings are high and BA are only interested in reducing their costs in any way possible. I don’t think passengers will walk away….or consider BA as the Worlds Least Favourite Airline….
As some say, there will come a point where the whole thing will implode… time will tell….