FDOS: 2nd March 2017 at 17:40 #793964
“Consistency of service standards… (contd p94)”
Senior Management and I flew CE LGW-FCO-LGW over the New Year and, on both occasions, I was fulsomely welcomed on board by the CSD as a BAEC Gold. Frankly, it was so unexpected (never having happened before on any BA operated service) that my wife and I looked at each other in astonishment and mild embarrassment.
Of course, the CSD would probably not have realised that the bulk of the tier point awards were from QR, QF and CX….. It will be interesting seeing what happens next week on Finnair.