Reply To: Bad baggage handling case

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Dear Shankar, I do sympathize with you, believe me, I really do. I’ve had 3 suitcases lost – 2 were returned, 1 was never found. But let’s look at some numbers – more than 3 billion people fly every year: and if 50% of them check in one bag, and 1% of bags are lost/ misplaced, that means that 15 million bags are lost/ don’t arrive every year. A massive problem for airlines, and yet it is often not the airlines’ fault, but the airport’s or someone else’s fault.

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