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MrMichael
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bshankar, all airlines are pretty much the same when it comes to this type of thing. Whether it is Etihad, Ryanair, British Airways or Emirates, they are small margin mass transit organisations that like FDOS and LP states, are not interested in individual issues from passengers that do not pay premium fares. Best to move on and put it down to the frustrations of International travel in the 21st century.