Reply To: More BA IT expertiseBack to Forum
FDOS your post was timely. This poor woman had an even more absurd experience.
“Sorry, Madam, your cello can’t fly with us as it doesn’t have an ESTA.”
Good Grief – that is ridiculous. I can’t say it sounds sensible to book a cello with a plausible name and then it is disappointing that the phone call to BA didn’t get it sorted before departure.
Once checked in, I can see how thelack of an ESTA could have been a problem if the US systems thought ‘Chuck Cello’ was a person – it should never have got to that stage.
As for my issue, fortunately I encountered an experienced check in agent who knew what was what and checked me in without a problem.