Nothig much to do with this particular thread but, I recently booked my 3 family members to join me in Bangkok (where I had just completed a business trip) for a holiday together. The booking was MAN to BKK via LHR – economy.
The booking was using BA Avios & I needed to use the Guest List redemption to fit my daughter onto the flight (A later booking, which was Managed quite superbly by the GGL team – thanks BA).
On check in at MAN, all 3 of them were quietly upgraded to Premium and my wife (a BA Gold by virtue of my being GGL) was given (her words) “a very nice welcome by the CSD & hope you enjoy the additional space”
I would complain of course, if they were downgraded but in this case, I wanted to thank BA for this nice surprise (yes, I know, it’s an operational upgrade) my family were delighted.