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crookieLondon
Participant

The following extract from the Etihad reply to goalie11’s post above is absolute rubbish. I experienced their “First Class experience” last Sunday and can assure you that it was anything but first class.

“Mr xxx, we certainly appreciate how important a dedicated lounge is for our First Class guests’ comfort and convenience. In the interim period, a dedicated area for our First Class guests has been made available at the Premium Lounge, which opened in September 2014. This area is cordoned off and staffed by a team member to verify eligibility and to ensure each and every First Class guest is offered a superior and remarkable First Class experience.”

The Etihad First Apartment is amazing. IF ONLY THEY WERE AS GOOD ON THE GROUND AS THEY ARE IN THE AIR. If they consider the service they currently offer to their First Class passengers in the Premium (ie Business Class) Lounge in Abu Dhabi is appropriate, they are delusional.