Reply To: Thomas Cook Airlines A330-200 (Long-haul) Premium long haul

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On arrival to our gate, everything was going smoothly. Boarded the plane at 9.00am for a 9.30 departure. We were waiting…waiting… waiting… after 1 hour of no explanation, we were told we have ‘technical issues’. Finally 1/2 hours delayed we began to take off.

There were people being offered pillows and blankets so we asked for one – they had ran out. I was freezing as I had to use my coat as a pillow. The food was inedible. The inflight food was so overpriced but I had to pay it or I wouldn’t have eaten for 15 hours. The inflight entertainment was broken for out 10 hour outward journey.

Disgrace. The only saving grace was our flight attendant was very friendly. Shes too good to work for such a poor company.

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