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#589262

BKKRider
Participant

Flight: TLV-BKK, Business class. Terrible experience. Started with closed check-in counter in TLV airport 100 minutes prior to flight (although in RJ ticket they states that check-in counters will be closed 30 minutes prior to flight).

Rude ground staff, scaling carry-on bags in clear agenda to charge for over weight (business calss cabin…), took me 90 (yes 90) minutes to clear check-in, and almost missed the flight due to local attitude and lack of will to serve passangers…!

In flight (business class cabin) was bad as the ground service, with business chair malfunction, which implies for poor seat maintenance and cleanliness did not bother to change pillows, poor entertainment system (hardly no movie selection for 8 hours flight), long time to respond to customer call on board, toilet lack of soft tissues – no one bother to check, missing cups to rinse mouth.

To conclude: no more…!!!