Reply To: Is it just me or is Virgin Atlantic service slipping?

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i have flown just once on VF, at the time time they were hyping their PE to be ‘in the top one’.

I flew PE LHR/MIA and it was the worst I had ever experienced. IFE did not work, CSD very rude, grdugingly offerd £25 to spend on board or a DVD to watch. When I refused the DVD he also withdrew the £25 and demied ever having offered it! I got the impression he would have thrown me off the plane if he had been able to. He also accused me of wasting four hours of the crew’s time [four hours had elapsed between my reporting the problem to the time he made time to see me].

The toilets were filthy, as – unlike BA PE – they were shared with Economy pax.
I wrote to them upon my return home, and told them their ads needed changing as I considered their PE was ‘in the bottom one’, as opposed to the top. The ad never appeared again..! – so can only assume they received many complaints.

One flight was more than enough.

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