Reply To: Is it just me or is Virgin Atlantic service slipping?

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They have been sliding down that slippery slope for the past few years. A big problem with their onboard product is their fleet size, its just not big enough to maintain consistency across the whole fleet from problems on board with IFE or a last minute cancellation.
I have had X amount of feedback from our employees (we do a lot of international travel as a company) telling me the same old stories….Running out of alcohol mid flight, poor catering, dodgy IFE, poor frequent flyer program and cabin crew that just disappear, are rude or stand around in the galleys chatting about their social lives.

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