Reply To: Is it just me or is Virgin Atlantic service slipping?

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The service levels are without doubt a far cry from the heady days of the 1990s (sofas in Upper Class on the first A340s, Range Rover pick up at LHR,flight beauty therapist, great goodie bags ) and earlier parts of the 2000s but all airlines have had to scrimp and save. I also think that an image makeover woudln’t go amiss- what was previously novel and informal is now just tacky. Overall, I still think that they are pretty good, but no longer head and shoulders above most of the rest. Must confess I usually prefer BA.

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