Reply To: Virgin Trains Joins Virgin Atlantic’s Loyalty Scheme, Flying ClubBack to Forum
Since December 7 2009, Virgin Trains joined Virgin Atlantic’s loyalty scheme, Flying Club
The aim is to encourage people to use Virgin Trains where they may not normally do so.
Members of the scheme can earn miles on flights, car hire, hotel stays, shopping, Virgin Balloon flights and, now, Virgin Trains too. There are just over one million members of the Flying Club with many based in the South East.
Members can now earn two miles per £1 spent on a Virgin Trains journey booked via http://www.virgintrains.com.
How it works
Within the scheme miles can only be earned on journeys booked via http://www.virgintrains.com for travel on Virgin Trains only and a Flying Club membership number is provided at time of booking. Any other journeys or booking channels will not earn miles. If a journey starts or ends on another train operator then we advise members to buy the different journeys separately to ensure points are earned on the Virgin Trains journey.
Advance tickets are non refundable and therefore points will be allocated after the journey date has passed. Miles will be allocated up to five days after the day of travel. Anytime, Off Peak, Super Off Peak and Virgin Business tickets allow more flexibility about the date or time and are refundable so miles will be allocated up to 65 days after the outward date of travel.
Under the scheme customers can only earn miles with Virgin Trains, not redeem them.
Managing customer queries
Any retrospective claims for points, where a member didn’t enter their Flying Club number, will be handled by Virgin Atlantic. Customers should be advised to go to the Flying Club section of Virgin Atlantic website to claim for missing miles.
Quite handy, especially if you fly VS only rarely and need something to keep your Flying Club miles alive.
The Virgin Pendolino First Class service is excellent midweek, though the trainsets’ tilting action does make me feel queasy.