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Hi everyone !!
As Simon and others have commented lately TK is not very well known for superior pax service on the ground. Rather impolite and rude are the common appearances. I had my experiences shared with you in our past comments( very well in the archivs now ). But only with the help of BT Asia Pacific through Margie Logarta and Julian Tan — my problem with TK was solved. So since last year and now — no big improvements through your experiences! Very sad indeed !