Reply To: Unacceptable Customer Service from SWISS

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BigDog.
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This should help also – it covers European rights (note not just EU)

http://www.airpassengerrights.eu/en/your-rights-a-summary.html

…The rules also apply where the flight takes place from third countries into an EU airport. In that case, however, requires that the flight is conducted by a European airline and that there are no local rules on compensation in the country of origin. The rules do not apply to overseas airlines flying to Europe from other parts of the world.

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