Reply To: Unacceptable Customer Service from SWISS

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LondonCity
Participant

That’s correct, Tom. After you arrive into Basle you have a choice of exiting the terminal to Switzerland, France or Germany. I believe Geneva airport serves both France and Switzerland.

According to the EU’s website, airlines registered in Switzerland honour EU passenger rights when the flight arrives into the EU.

http://europa.eu/youreurope/citizens/travel/passenger-rights/air/

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