Reply To: Unacceptable Customer Service from SWISS

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Hi Big Dog

My issue with cancelling or claiming on the Direct Debut guarantee is unless T Mobile establish WHY they dipped into my account, their accounting system could view my account as overdue and cut me off – I wouldn’t put it past them.

They have already admitted their Amex refund system is broken, hence why a £200 refund has taken over 5 weeks!

Certain companies appear to be going to all lengths to either hold on to money that is not theirs to keep, or limiting good will gestures and causing customer service standards to drop.

I wonder if the lady who left her phone somewhere in the ME, ever got it back – suppose the airline thought, not our problem, too costly, lets leave it here.

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