Reply To: Unacceptable Customer Service from SWISSBack to Forum
ImissConcorde might be right about compensation, however I would closely check first..
I have a funny feeling Swiss might be exempt from EU regulations!
I agree totally, that it shouldn’t matter whether or not you are a FF or not…out of curiosity who is your Star Silver with ?
If you don’t get any satisfaction a well wordrd letter to Star , cc’ing Swiss management might get their attention !