Reply To: Unacceptable Customer Service from SWISS

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Not the required answer, Bucksnet.
This show that ALL airlines have problems. It’s how such disruption is handled which decides how their customers perceive them.
cohiba75 – you shouldn’t have to have FF status for this to be resolved correctly. Under EU regulations Swiss should have accommodated you. Submit your hotel bill and hopefully they will recompense you without further ado.

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