Reply To: SQ won’t pay for my lost bag – any advice?

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Can anyone help me with the following? I recently took my family from Aberdeen (ABZ) to Brunei (BWN). We flew bmi to Heathrow (T1) and then Singapre Airlines from London (T3) to Singapore (new A380) and SQ onto Bandar Seribegawan in Brunei. One of our suitcases got lost and I got a property irregularity report with a SQ file reference. I’ve now got a letter from SQ saying the bag couldn’t be traced but refusing to pay compensation. Instead, they say that as they didn’t see my bag for transfer from BD, that i should claim from BD or my travel insurance. Can SQ do this? I feel as if I’m been given the run around.

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