I agree with Chris. Generally they have a great product but still somewhat inconsistent in terms of seating/hard product.
Take LHR – DOH for example. You would think it would be one of the most prestigious routes for the airline. Yet they offer four different J products on the route – with the difference between the best and worst being quite significant.
1 x daily A380 – fully flat and direct aisle access 1-2-1
1 x daily 777-300 – fully flat 2-2-2
1 x daily 319 – all J class 2-2 fully flat
1 x daily 330-300 – angle flat seating.
2 x daily 340-300 – angle flat seating.
I’m sure it won’t be long before they are rid of the old A340/330’s but until then anyone that does not do their homework could be in for a bit of a shock in terms of seating.