Hi again OSS1947 !
I’ve been thinking of you all day and how to help.
If you look at the following thread on the BT Forum, your wife is not alone. I have also posted many links from disgruntled QR passengers :
Also, although a completely different continent, I have found you emails of key European management of Qatar Airways :
Maybe send a group email to them all and one may forward your query to the Qatar Airways Pakistan or Qatar Airways Buenos Aires managers ?
I have also heard and sometimes seen that Arab airlines cabin crew sometimes intentionally discriminate against Pakistani/Indian /Sri Lankan/Bangladeshi passengers as in the UAE / Middle East there is a large population of labourers from these countries so they assume everyone is a labourer and treat them with contempt.
It’s not right but it happens. I would also post on airlinequality.com the rating site that rates QR as 5 star. 5 star in the sky maybe but on the ground I wouldn’t even give them half a star.
I also have the email of someone very high up in Qatar Airways senior management whom I have had the pleasure of dealing with and who is a very nice gentleman. If you can let me have your email, I will gladly send you his details as I don’t want to post these here.
Regards and best wishes !